Frequently Asked Questions

Get all the answers to your medical tourism questions!

We know that planning medical treatment abroad comes with many questions. At CureOasis, we’re here to provide clear, reliable, and detailed answers to help you make informed decisions. Whether you’re curious about treatment options, hospital selections, travel arrangements, or cost estimates, this section covers everything you need to know.

If you can’t find the answer you’re looking for, feel free to reach out to us—we’re happy to assist you on your journey to world-class healthcare!

Upon receiving your medical reports, our team of experts will carefully review them. We will then provide you with a comprehensive treatment plan that includes:

  • The doctor’s diagnosis
  • A detailed treatment plan
  • The cost of treatment
  • The estimated duration of hospital stay
  • The recommended duration of stay in India

Additionally, we will include other relevant details to ensure a smooth and well-informed experience. You can reach out to us in case you have any additional questions

The treatment cost typically includes:

  • Surgical fees.
  • Doctor’s fees.
  • Lab tests.
  • Medication.
  • Room charges.

Rest assured, we will provide a detailed breakdown of all items in our quotation

Please bring all relevant medical records, including:

  • X-rays, MRI scans, CT scans, and ultrasound images
  • Blood investigation reports
  • Discharge summaries, if applicable

Once you choose one of the three affordable treatment packages offered to you, it typically takes 1-3 weeks to obtain a Medical Visa and book flight tickets.

We maintain a zero waiting period, meaning you can be received at the airport upon arrival and immediately admitted to the hospital for treatment to begin without delay.

Early intervention is crucial, especially for conditions like cancer, heart diseases, and spine-related issues.

We prioritise minimal waiting times for our patients. All necessary investigations will be scheduled promptly after your admission under the supervision of the treating doctor.

We prioritize transparency and trust. We will provide you with detailed information about the treating doctor, including their qualifications, specializations, years of experience, and any notable achievements. You can rest assured that you will be in the care of highly skilled and reputable medical professionals

Yes, in many cases, an attendant can stay with you in a single room, and some hospitals may provide complimentary food and accommodation. However, this can vary depending on the hospital’s policies and the treatment plan. We recommend booking a nearby hotel room for the attendant to ensure they have a comfortable space to rest and refresh, especially during extended treatment periods.

We facilitate seamless communication with your doctors through email and telephonic consultations. If needed, video conferencing with your treating doctor can also be arranged for more detailed discussions or follow-ups

Yes, international patients seeking medical treatment in India generally require a Medical Visa. We assist you in obtaining the appropriate visa for your treatment. The Medical Visa is typically valid for up to 6 months, with multiple entries allowed, depending on the treatment requirements.

Yes, we assist in obtaining a medical visa invitation letter. Once you select a hospital, simply provide the passport copies of the individuals traveling, and we will guide you through the visa application process. For added convenience, we also facilitate e-Visa applications, which are quick and straightforward.

Yes, family members or caregivers can apply for a Tourist Visa or an Accompanying Family Member Visa (also called a Medical Attendant Visa) to stay with you during your treatment. We will guide you on how to apply for these visas.

The processing time for a Medical Visa can vary depending on your home country’s embassy or consulate, but it generally takes 5 to 10 business days. We recommend applying at least 4-6 weeks before your planned travel. 

Yes, in some cases, a Medical Visa can be extended for further treatment. The process of extension involves submitting an application to the Indian government, which we will assist you with if necessary

The Medical Visa is specifically for medical treatment purposes. If you wish to engage in tourism activities, you should apply for a Tourist Visa

The duration of stay permitted on a Medical Visa depends on the treatment requirements and the discretion of the Indian authorities. It is important to adhere to the conditions specified in your visa.

We offer travel assistance to help you book flights, airport pickups, and ensure that your travel schedule aligns with your treatment plan. Our team ensures your travel aligns seamlessly with your treatment schedule

Yes, dedicated CureOasis executive will be there to welcome you at the airport upon your arrival. They will assist with transportation to the hospital or your accommodation. After your treatment is completed and you are discharged, we will also arrange transportation back to the airport or your accommodation, ensuring a seamless experience throughout your stay

Travel restrictions and requirements may vary based on your home country. We will provide up-to-date information regarding any travel restrictions, vaccinations, or health checks that may apply to your journey.

Depending on the nature of the treatment or surgery, we will assess whether it’s safe for you to travel independently. For most treatments, it’s recommended to have a caregiver or family member accompany you for post-treatment care

Please inform us about any special travel requirements, such as wheelchair assistance, specific food preferences, or medical needs. We will coordinate with the airline and assist with any special arrangements needed for your comfort and safety

We offer multiple payment options for services like accommodation and travel including

  • Bank transfers
  • Credit/debit card payments, and
  • Various online payment platforms.

We also accept payments in various currencies, depending on the preferences of the accommodation and service providers.
Note: Payments for medical treatments must be made directly to the hospital

Most hospitals require an upfront deposit or full payment before starting treatment. If the actual treatment cost is lower than the estimated amount, any excess deposit will be refunded to you at the time of discharge. We will provide you with a detailed cost breakdown and payment schedule for transparency. All payments for medical treatments must be made directly to the hospital, as per their policy.

Yes, we charge a fee for our services. This fee helps us ensure that we can provide you with the best-in-class support and a seamless experience throughout your medical journey. Our focus is always on delivering high-quality care and assistance at every step

Some international health insurance plans may cover medical treatment abroad. We can provide you with the necessary documents, such as treatment estimates and medical certificates, to submit to your insurance provider for reimbursement.

We maintain transparent pricing. Any additional charges for services like accommodation, travel, or post-treatment care will be clearly communicated before payment. There are no hidden charges

You will receive an official receipt or invoice for all payments made. For medical treatments, the hospital will issue the receipt directly. For all other services CureOasis provides proper documentation

We offer a variety of accommodation options based on your preference and budget, including luxury hotels, serviced apartments, guesthouses, and homestays. We ensure that all accommodation options are comfortable, clean, and conveniently located near the medical facilities

Yes, we allow you to select the accommodation based on your location preference, whether it’s close to the hospital or in a peaceful, scenic area for rest and recovery. Our team will help you choose the most convenient and comfortable option.

All our partnered accommodations are carefully selected to ensure they are comfortable, peaceful, and well-equipped for your recovery. You will have access to necessary amenities, including room service, medical assistance, and privacy during your recovery period

Yes, we provide accommodation for family members or caregivers traveling with you. We offer options ranging from shared rooms to separate accommodations to ensure that your family has a comfortable stay during your treatment.

Yes, our team can arrange transportation between the hospital and your accommodation via private taxis, medical transport, or shuttle services, depending on your requirements

Many of our accommodation partners provide meal options as part of the package. We ensure that meals are tailored to your specific dietary needs, whether it’s for medical or personal preferences. You can also choose to cook or dine at nearby restaurants, depending on the accommodation type.

Yes, you can extend your stay if you require more time for recovery or additional treatment. We will assist in making the necessary arrangements with your accommodation provider.

Any additional charges for accommodation, such as extra services or special requirements, will be discussed and confirmed with you beforehand. We aim to provide transparent pricing with no hidden fees

Yes, our team will help you with the entire booking process, including selecting the right accommodation, making reservations, and providing you with all the details you need to ensure a smooth stay.

Most accommodation providers require an upfront payment or a deposit to confirm your booking. The remaining amount may need to be paid upon arrival or as per the provider’s terms.

Payment terms will be communicated clearly during the booking process

The cancellation policy varies depending on the accommodation provider. We recommend reviewing the cancellation terms when booking, and our team will assist you with any changes or cancellations in accordance with the policy.

“Your health journey matters to us”
If you have any more questions, Please reach out to us for a one to one discussion with our care coordinator

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